Data processing
Name of the where data is hosted
Rackspace
Cities in which data and backups are stored
London, UK
Owners of servers hosting data
Rackspace
Are these servers dedicated to each client?
No. One dedicated Rackspace cloud server with all clients using a central portal
Describe how physical access to servers is controlled
Details to be found here: https://www.rackspace.com/en-gb/compliance/iso
Describe how logical access to servers is controlled
SSH with keys
Countries in which data is processed
UK and Poland
Describe data flows between the agency and our service, and any other data flows and how data is collected.
Data is submitted via a web portal or via an iOS or Android app and is secured by 128bit encryption. This level of encryption is maintained when the data is sent from the device/desktop/laptop to the servers. The front end portal to view the data also resides behind a 128bit SSL certificate.