Check-in/out

  1. Staff are checking in but the check-in location isnt where they actually checked-in
  2. Do staff need to check-out of a shift to be paid?

Staff are checking in but the check-in location isnt where they actually checked-in

We use Google's location services to determine your location and occasionally Google Maps may struggle to pinpoint your exact location due to a variety of factors. Here are some common reasons:

  • GPS Signal Quality:
    • Obstructions: Buildings, trees, tunnels, and other structures can block GPS signals.
    • Atmospheric Conditions: Weather conditions such as heavy rain or solar activity can interfere with GPS signals.
    • Device Location: Being indoors or underground can weaken GPS signals.
  • Device Limitations:
    • Hardware Quality: Older or cheaper devices might have less accurate GPS receivers.
    • Battery Saver Mode: When enabled, this mode might limit the use of GPS to save battery life.
  • Network Issues:
    • Weak Wi-Fi or Cellular Signals: Poor network connectivity can affect location accuracy, especially if Wi-Fi or cellular data is used for positioning.
    • Network Triangulation Errors: Using nearby cell towers or Wi-Fi networks for triangulation can introduce errors if the networks are not accurately mapped.
  • Software Factors:
    • Outdated Software: Running outdated versions of Google Maps or the device’s operating system can lead to inaccuracies.
    • App Permissions: If location permissions are not fully granted, Google Maps may not access the most accurate location data.
    • Settings: Incorrect settings in the location services or GPS settings on the device.
  • Environmental Interference:
    • Electromagnetic Interference: Other electronic devices or sources of electromagnetic interference can disrupt GPS signals.
    • Urban Canyons: High-rise buildings in urban areas can reflect and scatter GPS signals, causing inaccuracies.
  • Privacy Settings:
    • Location Accuracy Settings: Devices often have settings that allow users to choose between high accuracy (using GPS, Wi-Fi, and cellular networks) and battery-saving modes, which may reduce accuracy.
    • App-Specific Permissions: Limited permissions for Google Maps can prevent it from accessing the most accurate location data.
  • Technical Glitches:
    • Temporary Bugs: Software glitches or temporary issues with GPS satellites can cause inaccuracies.
    • Interference from Other Apps: Other apps using GPS simultaneously can sometimes cause conflicts and inaccuracies.

Addressing these issues typically involves ensuring a clear line of sight to the sky, keeping software up to date, granting necessary permissions, and maintaining good network connectivity.

Do staff need to check-out of a shift to be paid?

Within Staffwise there are two different types of shifts you can add to a schedule:

  • Fixed shifts
    • Fixed shifts have a set date, start time and end time. Staff can check-in to a fixed shift when they arrive at the shift location, and check-out before they leave.
    • A check-out of a fixed shift is for accountability to ensure staff did not leave early. Therefore failure to check-out of a fixed shift is unnecessary for staff to be paid.
  • Open shifts
    • Open shifts allow you to create shifts that don't have a set start and finish time. The shifts are created in the system only when the staff clock-in and clock-out. The payroll for these shifts is calculated based upon the staff clock-in and clock-out times. By default, staff must be at the shift location in order to clock-in and clock-out.
    • A clock-out of an open shifts creates the shift for payment, therefore failure to clock-out of a open shift would result in that shift not being sent for approval.