Job Market

Staff havent been automatically notified of a new job

Staffwise won't automatically send out a job alert email to staff notifying them of a new job added to your job market. The reasons for this are:

• The job roles might not be relevant to all staff in your database
• The location of each shifts might not be within travelling distance of all the staff in your database
• Staff that receive job alerts that don't relate to them occasionally consider those emails as spam and will mark them as spam or unwanted
  • Should this happen this will restrict emails from being sent to this person again
  • The email addresses in Staffwise will be marked as bounce
  • You can reset a bounce status on their profile. See: https://staffwi.se/user-guide/faq-s/messaging#a902 

Therefore when you publish a job to the job market the best practice is to ensure that those staff being notified are suitable:

• After publishing a job to the job market the system will prompt you to search for staff within a given radius of each published location.
  • You can also choose to search as shown here on the shifts page
    
  • See Publish article for more details about publishing and searching for staff
  • You can also apply more filters on the staff search page to further ensure the list of staff is suitable and capable
• Once you have a list of suitable staff for this job you can contact them in one of three ways. Each of the following methods will prompt you to email the staff:
  
  • Email / Text
    • This would be an open email to staff that wouldn't be directly linked to any particular job.
  • Invite / Shortlist
    • These options would ask you to select a job or jobs and therefore would include job and/or shift information

Gain quicker insight into field staff that are not available for your shifts

Instead of being unsure about which staff are unavailable for your shifts on the Job Market, you can request that the staff you invite decline the shifts they cannot cover. This will give you quicker insights into the pool of staff who are actually available for your jobs.

You can turn this feature on per job:

• Go to View Jobs > Actions > Overview
  • This is also accessible when creating a new job via View Jobs > Add Job
• Tick the checkbox Shift settings and options > Allow staff to decline shifts from the Job Market
  
• Once switched on the staff will have a decline in their Job Market for that job
  
• A message will appear for staff to confirm
  
• Those shifts will then be marked as unsuccessful in the Job Market
  
• Those shifts for that person will then be moved into the Shifts > Declined tab
  

Staff cannot see the published or invited jobs/shifts in their Job Market

The most common reasons for not seeing published or invited shifts in the Job Market are as follows:

Job Market search radius

With the Job Market in the staffarea there are a set of filters at the top of the page. One of these filters is a search radius from a given location:

It might be that this radius is too restrictive and the shifts are outside of this radius, Try expanding the radius to see more results.

Shifts are in the past

If a Job only has shifts in the past then these will not be shown on the Job Market.

The role is strictly hidden on Job Market

Within a job schedule, you can set a role to specifically and strictly not appear on the Job Market.

By applying this feature to a role in the schedule the following message will appear giving details on how this feature works:

To check if this feature is selected for a given role and therefore hiding a selection of shifts from the Job Market:

• Go to View jobs
  
• Go to Edit schedule
  
• Click on orange edit button to edit the role that is not showing on the Job Market
  
• Ensure this is not ticked so staff have visibility of the published or invited roles on the Job Market
  

A gender is selected on a role

You can select roles to only be visible to certain genders within the Job Market:

• Male
• Female
• Non-binary
• Prefer not to say

If a role is selected as one of the above then only that gender of staff will be able to see that role on the Job Market. To check to see if this is the case:

• Go to Settings > Staff options > Staff roles with default rates and overtime
• Click on Edit for the role that is not visible in the Job Market
• Here you can see if this role is allocated to a certain gender