Live chat

  1. Creating Live Chat Groups
  2. To view and use the Live Chat Groups
  3. Notifications for Live Chat
  4. Archiving chats

Creating Live Chat Groups

To Live Group Chat with staff on a job

  • You can add staff to a Group Chat in one of three ways
    • Shifts page
      • Go to the Shifts page for the job
      • Go to By location tab and select the staff to add to a chat group
      • Go to With Selected > Chat
    • Staff profile
      • Use the Add to chat button in the top right
  • You can now add these participants to a Group Chat
    • To add participants to an existing Group Chat select it from the dropdown
    • To create a new Group Chat select New Chat in the dropdown and create a new Chat name 
    • Press OK

 

To view and use the Live Chat Groups

  • Go to Chat in the top menu
  • Select the group to initiate the chat
  • Click a Group Chat to enter and start messaging everyone in that group
  • To see the current participants of a Group Chat click on the user icon on the right

 

Note that only staff added to a Group Chat by admin can see the group and send messages, but all admins at any time can start chatting in a group. Once an admin adds a message into a group they will then receive notifications for any new messages.

Notifications for Live Chat

Staff notifications

Staff are notified of a new chat message via

  • A Push Notification to their device via the staff app
    • We will be updating all staff apps over the next 2-3 weeks to accommodate this new feature
    • If you don't have the staff app you can find out more details here: Staff apps
  • A Red Dot will be added to the chat icon in the top right of their staffarea

Admin notifications

Admin will be notified of new chat messages via

  • A Red Dot added to the chat icon in the top menu
  • A New badge will be added to the list of Group Chats

Archiving chats

In order to stop using a Group Chat you will need to archive the chat.

This feature is coming very soon.